Refund and Returns Policy

1. General Overview

At wizshop, we are committed to providing high‑quality products and a satisfactory shopping experience. This Refund and Returns Policy explains the conditions under which you may return items, request refunds, and the responsibilities of both parties.

2. Eligibility for Returns

2.1 Return Window

Requests for returns must be submitted within 30 calendar days from the date you receive the product. Requests received after this period will not be eligible for a refund or exchange.

2.2 Condition of Returned Items

• Items must be unused, undamaged, and in their original packaging.
• All accessories, manuals, and any complimentary items that were included with the purchase must be returned.
• Products that show signs of wear, alteration, or damage caused by the customer are not eligible for a refund.

3. Return Process

3.1 Initiating a Return

To start a return, please contact our Customer Support team at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

3.2 Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be refused.

3.3 Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect, error, or damaged item on our part. In such cases, we will provide a prepaid shipping label.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank.

4.2 Non‑Refundable Items

• Gift cards or store credit
• Personalized or custom‑made products
• Downloadable digital content

5. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return process outlined above and indicate that you prefer an exchange. We will ship the replacement item once the original product is received and inspected.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues within the return window.
• Package the returned item securely to prevent damage during transit.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes taking effect upon posting on the website.

8. Contact Information

If you have questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: 1234 Commerce Blvd, Suite 100, Austin, TX 78701, USA